Mentalab products are covered by the following warranty terms:
- Amplifiers: 24 months
- Cables, caps and gel electrodes: 12 months
- Dry electrodes: 100 sessions
The following additional terms apply:
- Return of unopened Mentalab products within 15 business days of receiving the shipment if order has been placed by mistake or the wrong configuration has been ordered.
- Used equipment can be returned if it stops working. Firstly, an RMA will be issued on customer request. Shipping instructions will be provided by the responsible Mentalab representative. Upon receival, Mentalab will assess the device to determine the problem within 10 business days.
- If the damage is determined to be caused by mishandling/negligence, the customer will be given a repair and shipping quote.
- If the damage is determined to not have been caused by mishandling/negligence, and the device is covered by warranty, Mentalab will repair and send back the device.
- If the damage is determined to not have been caused by mishandling/negligence, and the device is not covered by warranty, the customer will be given a repair and shipping quote.
- Mentalab will execute repairs as soon as possible. Based on type of damage and availability of parts, repairs are completed within up to 4 weeks after receival.
- The customer bears the cost for shipments inbound to Mentalab. If warranty applies, Mentalab will cover the shipping cost.
- Mentalab covers shipment cost to customers for equipment under warranty.
- Mentalab does not accept freight collect shipments.
- All equipment must be cleaned and disinfected before shipping.
- For shipping, equipment must be packaged in original packaging if available, or else in a similar packaging that prevents damage.